North Alvernon Medical Center

Maintenance Requests:

The following identifies the procedures that should be followed in order to process service and maintenance requests from tenants.

For your convenience this Portal includes an Electronic Tenant® Service Request System. Your office's designated tenant contacts should use this system to submit all maintenance and housekeeping requests; to track the status of previously submitted requests; and to communicate with the Management Office.

Requests will be dispatched to the Building Engineers and Day Porters. They are on duty Monday through Friday to maintain building operations, provide tenants with "building standard" maintenance, and to keep the building neat and clean.

To submit a request via the Electronic Tenant® Service Request System:

1. Simply click on the link or use the "Service Request" quick link on the Electronic Tenant® Portal
2. Enter your username and password

Once you have logged into the system, you will be presented with four options:

1. Submit a Service Request
2. View your Existing Requests
3. Update Contact Information
4. Manage Notifications

For detailed instructions for using the Electronic Tenant® Service Request System please click here or contact the Management Office. Please contact Property Management to be set up with a username and password.

Remedy Medical Properties, Inc. utilizes First Call center located in the United States. The after hours answering service can be reached by at (866) 824-4571.

You may also register online for access to the Electronic Tenant® Service Request System as a quick and easy way to have access to several important features. Once you register to use this website, you may place service requests, provide important feedback to us, and correspond with the Property Manager.

Maintenance calls go under five different types of priorities. The priorities are as follows: (Please note: All maintenance requests must fall within the confines of the lease and cannot be construed in any way as a violation of Anti-Kickback rules).

• A priority 1 call indicates that a person’s life or property is in danger. These calls should be handled immediately and within a maximum time frame of two hours.
• A priority 2 call is a call that needs to be handled immediately, but no life hazard issues exist. These calls should be completed within five hours.
• A priority 3 call is a call that must be completed on the next business day, within 24 hours.
• A priority 4 call should be completed within three business days, a 72-hour response.
• A priority 5 call should be handled on the next visit the vendor/service provider makes to the site.

Any call that is not performed within these guidelines will be escalated within the work management system. This means that the Property Manager responsible for the building will become involved, as well as the senior contact for the service provider company.

If you have any questions or issues with regard to any item contained herein, please call the Property Manager for your building, referenced in the Building Management section.

Janitorial:

Please talk with your Property Manager about qualified cleaning contractors in the building if you are responsible for cleaning your suite.